Critical Dispatch & Emergency Communications Specialist

Nationwide Children's Hospital; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH seeks an Emergency Communications Dispatcher to coordinate urgent information across hospital departments and pre-hospital teams. The role requires handling emergency calls, directing resources, and ensuring accurate documentation in a fast-paced setting.

Familiarity with mainframe systems, strong communication skills, and ability to work under pressure are essential. Paramedic certification is preferred; high school diploma required.

Qualifications

• Requires a High School Diploma or equivalent.
• Paramedic Certification preferred.
• Experience in Emergency Dispatch or EMS preferred.

Responsibilities

• Receives and transmits emergency information via radio, computer, and phone to pre-hospital and in-house personnel.
• Answers and directs emergency calls from transport and on-scene staff, coordinating resources.
• Facilitates communication between internal and external departments.
• Provides security dispatching, monitors cameras and alarms, reports activity.
• Maintains documentation of clinical, billing, and emergency communications and events.
• Assists with training of new employees and maintenance of communication equipment.

Skills

Mainframe systems

Database skills

Spreadsheet skills

Verbal communication

Written communication

Multi-tasking

Calm under pressure

Medical terminology

Education

High School Diploma or equivalent

Tools

Mainframe systems

Job description

Nationwide Children’s Hospital in Columbus, OH seeks an Emergency Communications Dispatcher to coordinate urgent information across hospital departments and pre-hospital teams. The role requires handling emergency calls, directing resources, and ensuring accurate documentation in a fast-paced setting.

Familiarity with mainframe systems, strong communication skills, and ability to work under pressure are essential. Paramedic certification is preferred; high school diploma required.