Emergency Communications Specialist (911)

Public Safety Dispatch Network; Glenville (WV); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers for Hartford, WV. You’ll speak with callers, confirm incident locations, and document details to guide responders and maintain accurate records.

Role may involve rotating shifts, nights, weekends, and overtime. Candidates need strong listening, fast accurate typing, and clear, calm communication; training is provided to certify you for dispatch duties.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers for Hartford, WV. You’ll speak with callers, confirm incident locations, and document details to guide responders and maintain accurate records.

Role may involve rotating shifts, nights, weekends, and overtime. Candidates need strong listening, fast accurate typing, and clear, calm communication; training is provided to certify you for dispatch duties.