Emergency Communications Call Taker (24/7 Shifts)

National Public Safety Careers; Shamokin Dam (Snyder County); Vor Ort; USD 31.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers in Shamokin Dam, PA is seeking 911 Call Takers to be the first responders in emergency communications. You will answer calls, verify locations, collect caller information, and enter data into dispatch software.

The role may involve rotating shifts, including nights and weekends, with training and certifications provided. A high school diploma or equivalent is required; prior customer service or public safety experience is advantageous.

Qualifikationen

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety may help.
• Ability to listen carefully, type accurately, and follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Kenntnisse

Active listening

Typing

Verbal communication

Following procedures

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

National Public Safety Careers in Shamokin Dam, PA is seeking 911 Call Takers to be the first responders in emergency communications. You will answer calls, verify locations, collect caller information, and enter data into dispatch software.

The role may involve rotating shifts, including nights and weekends, with training and certifications provided. A high school diploma or equivalent is required; prior customer service or public safety experience is advantageous.