24/7 Emergency Dispatcher for Public Safety

911 Emergency Communications; Shohola Township (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Overtime opportunities

Job summary

911 Emergency Communications in Shohola, PA seeks a dedicated emergency dispatcher to join a public safety team. You will answer emergency and nonemergency calls, verify locations, and coordinate responders using multiple radio and computer systems.

This role requires calm communication, quick decision making, and the ability to manage high workload, rotating shifts, and overtime. Training and certifications may be required by the hiring agency, with opportunities for career growth.

Qualifications

• High school diploma or GED required or preferred depending on agency.
• Strong typing, listening, communication skills and ability to stay calm under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change

Skills

Typing

Active listening

Clear speech

Computer proficiency

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Shohola, PA seeks a dedicated emergency dispatcher to join a public safety team. You will answer emergency and nonemergency calls, verify locations, and coordinate responders using multiple radio and computer systems.

This role requires calm communication, quick decision making, and the ability to manage high workload, rotating shifts, and overtime. Training and certifications may be required by the hiring agency, with opportunities for career growth.