Emergency Communications Call Taker — 24/7 Public Safety Role

Regional 911 Intake Solutions; North Hero (VT); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Vermont is seeking 911 Call Takers for North Hero. You will gather essential incident details, confirm locations, and document information to support responders. Candidates typically have a high school diploma and strong listening and typing skills.

Training and certifications are provided, and the role may involve rotating shifts, nights, weekends, and overtime. Experience in customer service or public safety is helpful, structured protocols ensure accurate

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.
• Follow privacy practices and maintain caller confidentiality.

Connaissances

Customer service

Typing

Listening skills

Verbal communication

Structured procedures

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Regional 911 Intake Solutions in Vermont is seeking 911 Call Takers for North Hero. You will gather essential incident details, confirm locations, and document information to support responders. Candidates typically have a high school diploma and strong listening and typing skills.

Training and certifications are provided, and the role may involve rotating shifts, nights, weekends, and overtime. Experience in customer service or public safety is helpful, structured protocols ensure accurate