Emergency 911 Call Taker — 24/7 Dispatch Support

Regional 911 Intake Solutions; Bomoseen (VT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Bomoseen, VT seeks 911 Call Takers to be the first point of contact in emergencies, asking concise questions, confirming locations, and documenting details for responders.

This role may involve rotating shifts and overtime; training and certifications may be required to support 24-hour operations. Strong listening, typing, and verbal skills are essential, with prior dispatch or customer service experience a plus.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills.
• Ability to follow structured procedures and document accurately.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Listening

Typing speed

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Bomoseen, VT seeks 911 Call Takers to be the first point of contact in emergencies, asking concise questions, confirming locations, and documenting details for responders.

This role may involve rotating shifts and overtime; training and certifications may be required to support 24-hour operations. Strong listening, typing, and verbal skills are essential, with prior dispatch or customer service experience a plus.