Emergency Communications Call-Taker

Regional 911 Intake Solutions; Athens (LA); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Athens, LA is seeking 911 Call Takers to handle emergency and nonemergency lines, document details, and relay information to dispatchers. The role emphasizes accurate data entry, calm communication, and strict procedures within a 24-hour operations environment.

Applicants should have a high school diploma or equivalent, strong listening and typing abilities, and the capacity to work rotating shifts.

Qualifikationen

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Typing

Listening skills

Verbal communication

Customer service

Following procedures

Ausbildung

High school diploma or equivalent

Tools

Call-processing software

Jobbeschreibung

Regional 911 Intake Solutions in Athens, LA is seeking 911 Call Takers to handle emergency and nonemergency lines, document details, and relay information to dispatchers. The role emphasizes accurate data entry, calm communication, and strict procedures within a 24-hour operations environment.

Applicants should have a high school diploma or equivalent, strong listening and typing abilities, and the capacity to work rotating shifts.