Emergency Client Service Lead — Grow & Coach Teams

Emergency Veterinary Care Centers (EVCC); Saginaw (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Flexible scheduling

Growth potential

Referral rewards

Job summary

Emergency Veterinary Care Centers is seeking a Client Service Representative (CSR) for the Saginaw location. You’ll welcome clients, coordinate scheduling, and ensure pets are seen promptly by a doctor while guiding families through financial options.

This fast-paced role rewards empathy, organization, and clear communication. Ideal candidates have 2+ years in client service, strong computer skills, and a team-first mindset.

Qualifications

• 2+ years of client service experience.
• Supervisory or lead experience preferred.
• Veterinary experience is a bonus, but not required.
• Strong computer and practice-management software skills.
• Ability to stay calm, organized and professional under pressure.
• Evening, weekend and holiday availability.

Responsibilities

• Assist clients at the front desk and coordinate visits.
• Communicate clearly with clients and clinical teams.
• Help clients understand financial options and payment processes.
• Lead onboarding and training for CSR staff and assist with scheduling.
• Support accounts receivable and daily hospital operations.

Skills

Client service

Supervisory experience

Team player

Clear communication

Multitasking

Tools

Practice management software

Job description

Emergency Veterinary Care Centers is seeking a Client Service Representative (CSR) for the Saginaw location. You’ll welcome clients, coordinate scheduling, and ensure pets are seen promptly by a doctor while guiding families through financial options.

This fast-paced role rewards empathy, organization, and clear communication. Ideal candidates have 2+ years in client service, strong computer skills, and a team-first mindset.