Emergency Client Care Dispatcher — Fast-Paced Restoration

ADP, Inc.; Perrysburg (OH); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

401k

Paid vacation

Paid sick time

6 paid holidays

Job summary

Cousino Restoration in Perrysburg, OH is hiring a Client Care Dispatcher for a full-time role in our Perrysburg office. You’ll be the frontline voice for customers in urgent situations, gathering loss details and coordinating rapid response teams.

In a fast-paced environment, you’ll stay calm under pressure, provide empathetic service, and ensure accurate data across systems. This role offers growth, supportive team, and meaningful impact for homeowners.

Qualifications

• Excellent communication and empathy during emergency calls.
• Ability to gather accurate information quickly.
• Strong data-entry and CRM familiarity.
• Comfortable working in high-volume call center environments.

Responsibilities

• Answer inbound calls from customers, insurers, and partners.
• Collect loss information and determine appropriate service response.
• Create and update records in company systems.
• Coordinate dispatch and communicate with field teams across regions.
• Maintain calm, professional demeanor during urgent situations.

Skills

Communication skills

Active listening

Customer service

Empathy under pressure

Multitasking

Job description

Cousino Restoration in Perrysburg, OH is hiring a Client Care Dispatcher for a full-time role in our Perrysburg office. You’ll be the frontline voice for customers in urgent situations, gathering loss details and coordinating rapid response teams.

In a fast-paced environment, you’ll stay calm under pressure, provide empathetic service, and ensure accurate data across systems. This role offers growth, supportive team, and meaningful impact for homeowners.