Client Care & Billing Coordinator

Cousino Restoration Environmental LLC; Perrysburg (OH); Sur place; USD 32 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401k with up to 4% company match

Paid Vacation time

Paid Sick time

6 paid holidays annually, 1 floating

Résumé du poste

Cousino Restoration Environmental LLC is seeking a Client Care Coordinator in Perrysburg, OH. The role focuses on maintaining client communications, guiding customers through the insurance loss process, and managing invoicing using NetSuite and other tools.

It's a fast-paced, high-volume phone role requiring coordination with managers and departments. The ideal candidate supports project teams, ensures documentation and deadlines are met, and contributes to client satisfaction with proactive

Qualifications

• Customer-focused role handling high-volume calls and client updates.
• Experience with project coordination and invoicing processes a plus.
• Strong written and verbal communication skills are essential.

Responsabilités

• Qualify jobs on intake and enter information into HubSpot.
• Create/Update Work Breakdown Structure (WBS) for projects.
• Create Sales Orders to match WBS with accurate activity codes.
• Ensure documents, dates, photos are in NetSuite; set project manager assignments.
• Make weekly client care check-in calls to verify progress and satisfaction.
• Create invoices and submit to clients; assist with collections as needed.
• Escalate overdue billing and ensure timely invoicing per compliance.

Connaissances

Customer Service

Team Player

Strong Communication

Time Management

Analytical

Problem Solving

Technical Skills

Interpersonal

Attention to Detail

Dependable

Proactive

Multitasking

Formation

High School, GED, or Equivalent

Outils

HubSpot

NetSuite

Encircle

PandaDoc

Description du poste

Cousino Restoration Environmental LLC is seeking a Client Care Coordinator in Perrysburg, OH. The role focuses on maintaining client communications, guiding customers through the insurance loss process, and managing invoicing using NetSuite and other tools.

It's a fast-paced, high-volume phone role requiring coordination with managers and departments. The ideal candidate supports project teams, ensures documentation and deadlines are met, and contributes to client satisfaction with proactive