Client Care & AR Coordinator

Dalworth Restoration; Perrysburg, Northern (OH, KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with up to 4% company match

Paid Vacation time

Paid Sick time

6 paid holidays annually

Floating holiday

Job summary

Cousino Restoration is hiring an Accounts Receivable & Client Care Coordinator in Perrysburg, OH. The role focuses on client communications, project status updates, and guiding customers through the insurance loss process. It is a high-volume call role with invoicing and administrative duties.

The ideal candidate will manage client interactions, keep accurate project documentation, and support the AM/PM team with billing and collections. This is a fast-paced office environment with CRM usage.

Qualifications

• High School diploma, GED, or equivalent.
• Must pass background check.
• Must pass drug screen.
• Customer-service oriented with strong communication.
• Ability to multitask in a fast-paced environment.
• Proficient with CRM and office software.

Responsibilities

• Qualify jobs at intake and enter information into HubSpot.
• Create/Update Work Breakdown Structures (WBS) for all projects.
• Create Sales Orders to match WBS and ensure information is accurate.
• Ensure all relevant dates, notes, photos, and documents are in NetSuite.
• Client Care Check-In Calls to ensure weekly communication and satisfaction.
• Create invoices in NetSuite and submit to clients.
• Process customer payments and document transaction numbers.
• Support Collections Management with AR and PM teams.
• Escalate past-due billing and coordinate with managers.
• Attend Weekly WIP Meetings with Operations.

Skills

Customer Service

Communication Skills

Time Management

Analytical

Problem Solving

Technical Skills

Interpersonal

Attention to Detail

Dependable

Proactive

Multitasking

Education

High School Diploma or GED

Tools

HubSpot

NetSuite

Job description

Cousino Restoration is hiring an Accounts Receivable & Client Care Coordinator in Perrysburg, OH. The role focuses on client communications, project status updates, and guiding customers through the insurance loss process. It is a high-volume call role with invoicing and administrative duties.

The ideal candidate will manage client interactions, keep accurate project documentation, and support the AM/PM team with billing and collections. This is a fast-paced office environment with CRM usage.