Emergency Intake & Dispatch Specialist

Dalworth Restoration LLC; Euless (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with up to 4% company match

Paid Vacation time

Paid Sick time

6 paid holidays annually, 1 floating

Job summary

Dalworth Restoration LLC in Euless, TX is seeking a Client Care Dispatcher to join our team. This full-time, on-site role handles fast-paced, high-volume calls, gathering details and dispatching mitigation/restoration teams across regions.

You will support customers through urgent water and fire situations with empathy and urgency. The position offers comprehensive benefits and an opportunity to grow within a purpose-driven team.

Qualifications

• Experience in fast-paced call centers or dispatch environments.
• Ability to remain calm under pressure and demonstrate empathy during stressful situations.
• Strong attention to detail and accurate data entry.

Responsibilities

• Answer inbound calls promptly and professionally from customers, carriers, property managers, and partners.
• Identify immediate needs and determine the appropriate service line and response.
• Gather complete and accurate loss and contact information.
• Coordinate dispatch across multiple regions and ensure proper handoffs.
• Maintain customer records with clear, accurate information.

Skills

Call center experience

Empathy

Data-entry accuracy

Tools

CRM software

Dispatch software

Restoration management software

Job description

Dalworth Restoration LLC in Euless, TX is seeking a Client Care Dispatcher to join our team. This full-time, on-site role handles fast-paced, high-volume calls, gathering details and dispatching mitigation/restoration teams across regions.

You will support customers through urgent water and fire situations with empathy and urgency. The position offers comprehensive benefits and an opportunity to grow within a purpose-driven team.