Emergency Dispatch & Client Care Specialist

Cousino Restoration Environmental LLC; Perrysburg (OH); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with up to 4% company match

Paid Vacation time

Paid Sick time

6 paid holidays annually, 1 floating

Job summary

Cousino Restoration Environmental LLC in Perrysburg, OH is hiring a full-time Client Care Dispatcher. The role involves answering inbound calls, assessing emergencies, gathering loss details, and coordinating rapid response services for customers in need.

Ideal candidates stay calm under pressure, communicate with empathy, and manage data accurately across multiple regions. Office hours are Mon-Fri 10am-7pm EST in Perrysburg.

Qualifications

• Exceptional telephone communication and active-listening skills.
• Strong customer-service orientation with the ability to demonstrate empathy during stressful situations.
• Ability to remain calm and organized during emergency calls.

Responsibilities

• Answer inbound calls promptly and professionally from customers, insurance carriers and agents, property managers, referral partners, vendors, and internal teams.
• Provide professional, reassuring, and empathetic customer experience during stressful or emergency situations.
• Identify the customer's immediate needs and determine the appropriate service line and response.
• Gather complete and accurate information, including customer contact information, property location, type and source of loss, affected areas, date of loss, insurance information, and other relevant details.
• Ask appropriate probing questions to determine the urgency, scope, and appropriate next steps.
• Clearly explain what the customer can expect following the initial intake.
• Maintain control of the conversation while balancing efficiency with empathy and customer care.
• Recognize emergency situations requiring immediate escalation or dispatch.
• Follow established escalation procedures when a situation requires immediate management or operational involvement.

Skills

Empathy

Active listening

Calm under pressure

Effective communication

Tools

CRM software

Job description

Cousino Restoration Environmental LLC in Perrysburg, OH is hiring a full-time Client Care Dispatcher. The role involves answering inbound calls, assessing emergencies, gathering loss details, and coordinating rapid response services for customers in need.

Ideal candidates stay calm under pressure, communicate with empathy, and manage data accurately across multiple regions. Office hours are Mon-Fri 10am-7pm EST in Perrysburg.