EMS Customer Care Specialist - Flexible Scheduling

Procare Ambulance Llc; Rosedale (MD); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Employee Assistance Program

Meditation training

Job summary

A leading EMS service company in Maryland is seeking a Customer Service Representative to join their communications center. The ideal candidate will handle telephone inquiries, verify insurance, and ensure high-quality customer service. Procare offers a supportive work environment with flexible scheduling and various employee benefits. Candidates should possess strong communication abilities, problem-solving skills, and maintain confidentiality regarding sensitive information. Join us and make a difference in patient care!

Qualifications

• Ability to interpret medical documents and insurance guidelines.
• Must maintain strict confidentiality regarding patient data.
• Ability to stand, walk, sit and occasionally lift up to 20 pounds.

Responsibilities

• Answer telephone calls and direct callers appropriately.
• Verify insurance and obtain pre-authorizations.
• Ensure high quality customer service and professionalism.

Skills

Effective communication

Basic math skills

Problem-solving

Confidentiality

Tools

Dispatch software

Scheduling software

Job description

A leading EMS service company in Maryland is seeking a Customer Service Representative to join their communications center. The ideal candidate will handle telephone inquiries, verify insurance, and ensure high-quality customer service. Procare offers a supportive work environment with flexible scheduling and various employee benefits. Candidates should possess strong communication abilities, problem-solving skills, and maintain confidentiality regarding sensitive information. Join us and make a difference in patient care!