Emergency Call Taker: Start Your Public Safety Career 24/7

Regional 911 Intake Solutions; Dimmitt (TX); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Dimmitt, TX to answer emergency lines, confirm locations, and document details for responders. You’ll work in a 24-hour environment, potentially rotating shifts, with emphasis on accurate information gathering and calm, clear communication under pressure.

A high school diploma or equivalent is typically required. Experience in customer service is helpful; training and certifications are provided by the employing agency.

Competenze

• Strong listening and comprehension abilities.
• Accurate typing with good keyboard speed.
• Clear verbal communication and calm demeanor under pressure.

Mansioni

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions only within training and certification.

Conoscenze

Active listening

Accurate typing

Clear verbal communication

Follow procedures

Formazione

High school diploma or equivalent

Descrizione del lavoro

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Dimmitt, TX to answer emergency lines, confirm locations, and document details for responders. You’ll work in a 24-hour environment, potentially rotating shifts, with emphasis on accurate information gathering and calm, clear communication under pressure.

A high school diploma or equivalent is typically required. Experience in customer service is helpful; training and certifications are provided by the employing agency.