911 Call Taker: Your Start in Public Safety Communications

Regional 911 Intake Solutions; Orient (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Orient, NY is seeking 911 Call Takers to join the emergency communications team. You'll handle incoming calls, verify location, and document details for responders.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, certifications, and shift work may be required.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or public safety experience helpful; some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Orient, NY is seeking 911 Call Takers to join the emergency communications team. You'll handle incoming calls, verify location, and document details for responders.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, certifications, and shift work may be required.