911 Call Taker — Dynamic Public Safety Operator

Regional 911 Intake Solutions; Town of Oyster Bay (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Ongoing training

Job summary

Regional 911 Intake Solutions in Oyster Bay, NY is seeking 911 Call Takers to handle emergency and non-emergency lines, confirm locations, and document details for dispatch staff.

The role requires strong listening, accurate typing, clear communication, and the ability to follow structured procedures; some vacancies may accept applicants without prior dispatch experience, with required training and certifications provided.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience is helpful.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch.
• Provide pre-arrival instructions within training.

Skills

Customer service

Telephone support

Public safety

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Oyster Bay, NY is seeking 911 Call Takers to handle emergency and non-emergency lines, confirm locations, and document details for dispatch staff.

The role requires strong listening, accurate typing, clear communication, and the ability to follow structured procedures; some vacancies may accept applicants without prior dispatch experience, with required training and certifications provided.