Emergency 911 Call Taker — 24/7 Shift Roles

Regional 911 Intake Solutions; Town of Allegany (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions in Saint Bonaventure, NY seeks qualified 911 Call Takers to handle emergency and nonemergency lines with accuracy and empathy. You will verify locations, gather critical details, and enter data into dispatch systems, contributing to timely and safe responses.

Successful candidates will follow structured procedures, demonstrate strong listening and typing skills, and communicate clearly under pressure while adhering to privacy and training standards.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills with clear communication.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.
• Use language-access resources when needed.
• Protect caller privacy and confidential incident information.

Skills

Active listening

Typing speed

Verbal communication

Structured procedures

Education

High school diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Saint Bonaventure, NY seeks qualified 911 Call Takers to handle emergency and nonemergency lines with accuracy and empathy. You will verify locations, gather critical details, and enter data into dispatch systems, contributing to timely and safe responses.

Successful candidates will follow structured procedures, demonstrate strong listening and typing skills, and communicate clearly under pressure while adhering to privacy and training standards.