911 Call Taker: Start Your Emergency Communications Career

Public Safety Dispatch Network; Turner (OR); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for Turner, Oregon. You will answer emergency and nonemergency lines, confirm incident locations, and document information to support coordination of responses.

Training and certification are required for authorized pre-arrival instructions, with potential rotating shifts and 24/7 operation common in this role. Strong listening and typing skills are essential, along with the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for Turner, Oregon. You will answer emergency and nonemergency lines, confirm incident locations, and document information to support coordination of responses.

Training and certification are required for authorized pre-arrival instructions, with potential rotating shifts and 24/7 operation common in this role. Strong listening and typing skills are essential, along with the ability to follow structured procedures.