Emergency 911 Call Taker — Calm, Critical Response

Regional 911 Intake Solutions; Townsend (VA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Townsend, VA seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will collect essential information, verify locations, and document details for responders. Training and certifications are required; shifts may include nights, weekends, and holidays.

Candidates typically have a high school diploma and experience in customer service. Strong listening, typing speed, and clear communication are essential as you follow strict

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety helpful, dispatch experience not always required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to identify urgency and type of incident.
• Enter accurate information into dispatch software.
• Forward incident details to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Clear communication

Procedure adherence

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Townsend, VA seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will collect essential information, verify locations, and document details for responders. Training and certifications are required; shifts may include nights, weekends, and holidays.

Candidates typically have a high school diploma and experience in customer service. Strong listening, typing speed, and clear communication are essential as you follow strict