911 Call Taker - Answer Critical Emergencies (24/7 Shifts)

National Public Safety Careers; Ainsworth (NE); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Résumé du poste

National Public Safety Careers in the United States seeks qualified 911 Call Takers for duty in Ainsworth, Nebraska. You will answer emergency calls, verify locations, collect caller information, and document data for dispatch.

Typical shifts may include nights and weekends; applicants should have a high school diploma or equivalent, strong listening, accurate typing, and clear communication. Training and certifications within the agency's timetable are required.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Assessments and minimum scores are determined by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Typing accuracy

Verbal communication

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers in the United States seeks qualified 911 Call Takers for duty in Ainsworth, Nebraska. You will answer emergency calls, verify locations, collect caller information, and document data for dispatch.

Typical shifts may include nights and weekends; applicants should have a high school diploma or equivalent, strong listening, accurate typing, and clear communication. Training and certifications within the agency's timetable are required.