Emergency Call Taker: Be the First to Help in a Crisis

Regional 911 Intake Solutions; Canby (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Canby, OR seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, validate locations and contact information, and document cases in dispatch systems. You will work within established procedures to support rapid response and public safety.

The role requires strong listening, accurate typing, and clear verbal communication, with training and certification leading to required certifications. Evening and weekend shifts may apply where needed.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures and use call-processing software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to determine urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide essential pre-arrival instructions within training.

Skills

Active listening

Typing speed

Verbal communication

Customer service experience

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Canby, OR seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, validate locations and contact information, and document cases in dispatch systems. You will work within established procedures to support rapid response and public safety.

The role requires strong listening, accurate typing, and clear verbal communication, with training and certification leading to required certifications. Evening and weekend shifts may apply where needed.