Emergency Call Taker — Quick Thinker, Calm Communicator

Public Safety Dispatch Network; Loves Park (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Loves Park, IL. You will handle emergency and nonemergency lines, verify incident details, and input data into dispatch software, following strict procedures.

Training and certifications are required, with opportunities for ongoing professional development. This role may involve shift work, including nights and weekends, depending on staffing needs.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and work in a fast-paced environment.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide patient and caller support using approved language and procedures.

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Loves Park, IL. You will handle emergency and nonemergency lines, verify incident details, and input data into dispatch software, following strict procedures.

Training and certifications are required, with opportunities for ongoing professional development. This role may involve shift work, including nights and weekends, depending on staffing needs.