Emergency Call Taker — Quick, Critical 911 Support

National Public Safety Careers; Walters (OK); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Walters, OK. The role focuses on taking emergency calls, confirming locations, and collecting essential information to guide responders effectively.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with training in call-taking procedures and certifications as required by the agency.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Candidates should have strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Customer service

Procedural follow-through

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Walters, OK. The role focuses on taking emergency calls, confirming locations, and collecting essential information to guide responders effectively.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with training in call-taking procedures and certifications as required by the agency.