Emergency Call Taker - Critical Communications Specialist

National Public Safety Careers; Warner (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Warner, OK. Call takers are often the first contact for emergencies, asking focused questions, confirming locations, and documenting information for dispatch.

Positions may involve rotating shifts, nights, weekends, holidays, and overtime; successful candidates will complete required training and certifications and meet background checks as required by the agency.

Qualifications

• High school diploma or recognized equivalent typically required.
• Experience in customer service, telephone support, or public safety may help.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Warner, OK. Call takers are often the first contact for emergencies, asking focused questions, confirming locations, and documenting information for dispatch.

Positions may involve rotating shifts, nights, weekends, holidays, and overtime; successful candidates will complete required training and certifications and meet background checks as required by the agency.