Emergency Call Taker – Public Safety Dispatcher

National Public Safety Careers; Ashland (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Ashland, Wisconsin. In this role you will answer emergency and nonemergency lines, confirm locations, and enter information into dispatch software.

Training and certification enable you to provide pre-arrival instructions when needed. Applicants typically hold a high school diploma or equivalent and must demonstrate strong listening, typing, and verbal communication skills, with the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required or equivalent experience.
• Strong listening, typing, and verbal communication skills essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions as trained and certified.
• Communicate clearly with callers and document interactions for records.
• Adhere to privacy, safety, and accessibility requirements.

Skills

Listening skills

Typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Ashland, Wisconsin. In this role you will answer emergency and nonemergency lines, confirm locations, and enter information into dispatch software.

Training and certification enable you to provide pre-arrival instructions when needed. Applicants typically hold a high school diploma or equivalent and must demonstrate strong listening, typing, and verbal communication skills, with the ability to follow structured procedures.