999 - Dispatch Support Assistant - Otterbourne

South Central Ambulance Service NHS Foundation Trust; Winchester (VA); On-site; USD 24,000 - 41,000; Full time

Benefits offered by this job

NHS Pension

Free parking

Employee Assistance Programme

Flexible shifts

Disability Confident employer

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking a Dispatch Support Assistant for the Emergency Operations Centre in Otterbourne, Hampshire. You will coordinate ambulance resources, communicate with crews, and support the dispatcher team to ensure timely responses to emergencies.

The role demands accuracy, rapid decision-making and the ability to handle high-pressure situations. Training, full-time or part-time shifts, and NHS benefits are provided.

Qualifications

• Mandatory IT competency and ability to use IT systems.
• Customer service experience from telephone or face-to-face roles.
• Ability to multitask and manage competing priorities.
• Good knowledge of the local geographical area.

Responsibilities

• Support emergency dispatchers by following instructions and assisting with duties.
• Ensure systems are maintained and vehicle movements can be altered as advised by dispatchers.
• Operate radio and computer-assisted systems to log accurate information.

Skills

IT proficiency

Customer service

Multi-tasking

Geographical knowledge

Written & verbal communication

Active listening

GCSE Maths/English

Education

GCSE Maths & English

Job description

999 - Dispatch Support Assistant - Otterbourne

Company: South Central Ambulance Service NHS Foundation Trust

A Vacancy at South Central Ambulance Service NHS Foundation Trust.

An exciting opportunity has become available to join SCAS as an Dispatch Support Assistant.

We would be looking for successful candidates to start on our25th January 2027 course in Otterbourne.

Dispatch Support Assistants are a vital link between a medical emergency taking place and help arriving at the scene. The Dispatch Support Assistant works as part of a team, assigning ambulance resources to emergency and urgent events whilst liaising with emergency call takers, ambulance crews and other emergency services.

No one day is like the last. You will be dealing with medical emergencies, traumatic events and major incidents; prioritising your workload and ensuring patients receive the right response, first time, every time.

This is a highly pressurised and quick moving role where you will need to keep a calm and level-headed approach.

Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Otterbourne, Hampshire.

Please use the link below to watch our video about the Dispatch Support Assistant role.

https://www.youtube.com/watch?v=38mfMayAW84

As an Dispatch Support Assistant based in Otterbourne, Hampshire, you will assist your team in assigning ambulance resources to patients. You will use radio, text, telephone and computer aided dispatch systems to communicate with ambulance crews, ensuring they have the details and resources they need to treat the patients they are attending.

Working as an Dispatch Support Assistant role will expose you to a range of emergency incidents. You could be assigning an ambulance to a patient who has fallen or sending multiple resources to a cardiac arrest. You will need to think logically and tactically as you manage a workload that changes by the second. It is essential that you are able to multitask and manage tasks with competing priorities.

Why You’ll Love Working with Us

Starting at £13.17 per hour, plus generous NHS pay enhancements:

• +35% uplift(up to £17.78/hr):
• Saturdays & weekday nights
• +69% uplift(up to £22.26/hr):
• Sundays & bank holidays

And of course — the full package ofNHS benefits, including:

• 27–33 days annual leave (pro rata)
• NHS pension
• Huge national discounts (retail, travel, leisure, tech & more)
• Free parking
• Employee Assistance Programme
• Full-time & part-time shifts available

This is your chance to build an NHS career with real progression and stability.

Flexible working requests will be considered in line with business requirements.

Roles and responsibilities of an Dispatch Support Assistant include:

• Support and assist emergency dispatchers by following their instructions and assisting with their duties
• Assist the emergency dispatchers to ensure the systems are maintained and alterations to vehicle movements can be made if advised by the emergency dispatcher
• Operate the radio and computer assisted systems on behalf of the emergency dispatcher to ensure the correct and accurate information is logged

To be successful in this role we require candidates to meet the following criteria:

• Competent in the use of IT systems
• GCSE grades 4-9 or equivalent in Maths and English
• Customer service experience from a telephone or face to face role
• Ability to multi-task and manage competing priorities
• Good Knowledge of geographical area
• Good written and verbal communication skills
• Ability to listen and record information accurately

This advert closes on Sunday 18 Oct 2026

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Salary: £25,760 - £27,476 pro rata per annum

Hours: Full-time

Location: Winchester, SO21 2RU

Job type: Permanent

Posting date: 5 Oct 2026

Closing date: 4 Nov 2026