Emergency Call Taker — 24/7 Dispatch (Lyons, TX)

Regional 911 Intake Solutions; Lyons (TX); On-site; USD 32,000 - 56,000; Full time

Job summary

Regional 911 Intake Solutions in Lyons, TX seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and caller information, and document details for dispatch.

Employees may work rotating shifts, nights, weekends, holidays, and overtime; candidates should have a high school diploma and strong listening and typing skills, plus the ability to follow structured procedures.

Training and certifications are required, with background checks and eligibility as per agency rules.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support or public safety experience may help.
• Strong listening, accurate typing, clear verbal communication, and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions in Lyons, TX seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and caller information, and document details for dispatch.

Employees may work rotating shifts, nights, weekends, holidays, and overtime; candidates should have a high school diploma and strong listening and typing skills, plus the ability to follow structured procedures.

Training and certifications are required, with background checks and eligibility as per agency rules.