911 Call Taker – Lyons, OH (24/7 Shifts)

National Public Safety Careers; Lyons (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Lyons, OH. This role involves answering emergency and nonemergency lines, confirming locations, and following structured questioning to assess urgency.

You will input data into dispatch software and relay information to the right teams, with training provided. Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety is helpful but not always necessary.
• Strong listening skills and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Ask structured questions to determine urgency and nature of the incident.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions only within training/certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers for Lyons, OH. This role involves answering emergency and nonemergency lines, confirming locations, and following structured questioning to assess urgency.

You will input data into dispatch software and relay information to the right teams, with training provided. Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication.