Emergency Call Taker: Immediate Impact in 24/7 Ops

National Public Safety Careers; Bellvue (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Bellvue, CO is seeking 911 Call Taker opportunities. 911 Call Takers are often the first people to speak with someone reporting an emergency.

They ask focused questions, confirm where help is needed, and document information for personnel coordinating the response. Responsibilities include answering calls, confirming location and callback details, entering information into dispatch software, and forwarding data to the appropriate dispatch function.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.
• Assist callers with accessibility resources when needed.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Customer service/public safety experience helpful

Job description

National Public Safety Careers in Bellvue, CO is seeking 911 Call Taker opportunities. 911 Call Takers are often the first people to speak with someone reporting an emergency.

They ask focused questions, confirm where help is needed, and document information for personnel coordinating the response. Responsibilities include answering calls, confirming location and callback details, entering information into dispatch software, and forwarding data to the appropriate dispatch function.