Emergency Call Taker - Help Save Lives 24/7

Regional 911 Intake Solutions; Fort Gregg-Adams (VA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified candidates for 911 Call Taker roles at Fort Gregg Adams. You will handle emergency and nonemergency lines, verify locations and caller data, and document details in dispatch systems to support rapid response.

Ideal applicants possess strong listening, accurate typing, and clear communication, with the ability to follow structured procedures and complete required training and certifications.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills essential.
• Clear verbal communication and ability to follow structured procedures required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Following procedures

Customer service

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking qualified candidates for 911 Call Taker roles at Fort Gregg Adams. You will handle emergency and nonemergency lines, verify locations and caller data, and document details in dispatch systems to support rapid response.

Ideal applicants possess strong listening, accurate typing, and clear communication, with the ability to follow structured procedures and complete required training and certifications.