Emergency Call Taker — First-Response Communications

Regional 911 Intake Solutions; South Carolina; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers to respond to emergency and nonemergency calls in Mountain Rest, SC. You will verify locations, collect callback information, and input data into dispatch software, following scripted questions to determine urgency.

Candidates should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certifications are required before performing pre-arrival instructions.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension.
• Accurate typing and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Customer service

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks 911 Call Takers to respond to emergency and nonemergency calls in Mountain Rest, SC. You will verify locations, collect callback information, and input data into dispatch software, following scripted questions to determine urgency.

Candidates should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certifications are required before performing pre-arrival instructions.