911 Emergency Communications Call Taker — Mountain Rest

Regional 911 Intake Solutions; Mountain Rest (SC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Mountain Rest, SC is seeking dedicated 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm locations, document details, and forward information to dispatch teams with accuracy and calm under pressure.

This role requires the ability to follow structured procedures, strong listening and typing skills, and clear verbal communication. Training and certifications will be provided as part of the onboarding process.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening, accurate typing, and clear verbal communication skills.
• Ability to follow structured procedures; assessments vary by agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Mountain Rest, SC is seeking dedicated 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm locations, document details, and forward information to dispatch teams with accuracy and calm under pressure.

This role requires the ability to follow structured procedures, strong listening and typing skills, and clear verbal communication. Training and certifications will be provided as part of the onboarding process.