Emergency Call Taker — 24/7 Public Safety Navigator

National Public Safety Careers; New York (NY); In loco; USD 38.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid leave

Retirement contributions

Descrizione del lavoro

National Public Safety Careers in Fresh Meadows, NY seeks a 911 Call Taker to be the initial point of contact during emergencies. You will gather essential details and relay information to responders to coordinate timely action.

Successful candidates will need strong listening, accurate typing, and clear verbal communication, with duties potentially including night/weekend rotations and ongoing training and certifications.

Competenze

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, clear verbal communication.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conoscenze

Active listening

Typing

Verbal communication

Formazione

High school diploma

Strumenti

Dispatch software

Descrizione del lavoro

National Public Safety Careers in Fresh Meadows, NY seeks a 911 Call Taker to be the initial point of contact during emergencies. You will gather essential details and relay information to responders to coordinate timely action.

Successful candidates will need strong listening, accurate typing, and clear verbal communication, with duties potentially including night/weekend rotations and ongoing training and certifications.