24/7 Emergency Call Taker — Start a Public Service Career

Public Safety Dispatch Network; Van Dyne (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Van Dyne, WI seeks 911 Call Takers to listen carefully, ask focused questions, verify incident location, and document information for responders coordinating the response.

These roles may involve rotating shifts, nights, weekends, and overtime. Strong listening, typing, and clear verbal communication are essential, with required training and certifications.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication.
• Typing accuracy and calm, professional telephone manner are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Van Dyne, WI seeks 911 Call Takers to listen carefully, ask focused questions, verify incident location, and document information for responders coordinating the response.

These roles may involve rotating shifts, nights, weekends, and overtime. Strong listening, typing, and clear verbal communication are essential, with required training and certifications.