911 Call Taker — Emergency Communications (Rotating Shifts)

National Public Safety Careers; Arapaho (OK); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers is seeking dedicated 911 Call Takers for opportunities in Arapaho, OK. The role involves handling emergency calls, verifying incident details, and entering information into dispatch software to aid responders.

Qualifications include a high school diploma or equivalent; prior customer service or public safety experience is helpful, with training and certifications as required by the agency. Work hours may vary with 24/7 operations.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking dedicated 911 Call Takers for opportunities in Arapaho, OK. The role involves handling emergency calls, verifying incident details, and entering information into dispatch software to aid responders.

Qualifications include a high school diploma or equivalent; prior customer service or public safety experience is helpful, with training and certifications as required by the agency. Work hours may vary with 24/7 operations.