Emergency 911 Dispatcher: Calm, Precise Call Navigator

County Emergency Communications; Boise (ID); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Zusammenfassung

County Emergency Communications in Boise City is seeking 911 Emergency Dispatchers to connect callers with public safety responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems simultaneously in a high-stress environment.

Qualifikationen

• High school diploma or equivalent required; some agencies recruit entry-level applicants.
• Certifications may be required depending on agency.

Aufgaben

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Maintain accurate records and protect confidential information.

Kenntnisse

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Ausbildung

High school diploma or equivalent

Tools

Computer-aided dispatch

Jobbeschreibung

County Emergency Communications in Boise City is seeking 911 Emergency Dispatchers to connect callers with public safety responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems simultaneously in a high-stress environment.