Emergency Call Taker — Be the First to Help in Crises

National Public Safety Careers; Clinton (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers invites applicants for Clinton, WA 911 Call Taker opportunities. The role involves taking emergency and nonemergency calls, confirming locations, and recording details in dispatch systems.

Candidates should have strong listening and communication skills, typing accuracy, and the ability to follow structured procedures. Training, certifications, and background checks are required by the hiring agency.

Qualifications

• High school diploma or equivalent required; previous customer service or public safety experience may help.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures; assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers invites applicants for Clinton, WA 911 Call Taker opportunities. The role involves taking emergency and nonemergency calls, confirming locations, and recording details in dispatch systems.

Candidates should have strong listening and communication skills, typing accuracy, and the ability to follow structured procedures. Training, certifications, and background checks are required by the hiring agency.