911 Call Taker: Fast, Critical Emergency Support

National Public Safety Careers; Town of Clinton (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Clinton, NY. This role involves handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch teams. Training, certification, and adherence to protocols are required.

Successful candidates possess strong listening, typing, and verbal communication skills, along with the ability to follow structured procedures and use approved questions.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening, typing, and clear verbal communication skills are essential.
• Ability to follow structured procedures and use approved questions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for Clinton, NY. This role involves handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch teams. Training, certification, and adherence to protocols are required.

Successful candidates possess strong listening, typing, and verbal communication skills, along with the ability to follow structured procedures and use approved questions.