Emergency Call Taker: Be First on Scene to Help

Public Safety Dispatch Network; Pine Island (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network in Pine Island, MN seeks 911 Call Takers to be first point of contact for emergency reports. You ask focused questions, confirm locations, document details, and prepare information for responders.

Candidates may work rotating shifts, nights, weekends, and holidays. A high school diploma is commonly required; strong listening, typing accuracy, and clear communication are essential for success in this role.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication required.
• Ability to follow structured procedures and complete assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Pine Island, MN seeks 911 Call Takers to be first point of contact for emergency reports. You ask focused questions, confirm locations, document details, and prepare information for responders.

Candidates may work rotating shifts, nights, weekends, and holidays. A high school diploma is commonly required; strong listening, typing accuracy, and clear communication are essential for success in this role.