Emergency Dispatcher — Real-Time 911 Coordination

Emergency Telecommunicator Services; Lumberton (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Overtime pay

Job summary

Emergency Telecommunicator Services in Hardin, TX seeks dedicated 911 emergency dispatchers to connect callers with police, fire, and EMS resources. You will gather critical information, coordinate responders, and maintain accurate records under pressure.

The role requires calm communication and attention to detail, with shift work and overtime common. Applicants typically need a high school diploma, strong typing, active listening, and the ability to manage multiple screens and systems.

Qualifications

• High school diploma or GED required; some agencies seek prior experience in emergency communications.
• Strong typing, active listening, clear speech, and ability to organize information under pressure.
• Testing scores, experience, and training deadlines as determined by the official vacancy.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callbacks, incident details, and safety concerns.
• Assess priority using approved questions and procedures.
• Enter incident data into CAD systems and dispatch responders when needed.
• Monitor radio traffic and update responders as situations change.

Skills

Typing

Active listening

Clear speech

Multitasking

Education

High school diploma

Tools

CAD software

Job description

Emergency Telecommunicator Services in Hardin, TX seeks dedicated 911 emergency dispatchers to connect callers with police, fire, and EMS resources. You will gather critical information, coordinate responders, and maintain accurate records under pressure.

The role requires calm communication and attention to detail, with shift work and overtime common. Applicants typically need a high school diploma, strong typing, active listening, and the ability to manage multiple screens and systems.