Public Safety Dispatcher / Telecommunicator: 911 Ops

Regional 911 Intake Solutions; Lumberton (TX); On-site; USD 38,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions seeks qualified dispatchers to support public safety operations in Hardin, TX. The role involves taking calls, dispatching police and fire units, and coordinating EMS as needed.

Candidates must have a high school diploma or equivalent, strong typing, active listening, and clear communication skills, with the ability to multitask in a high-stress environment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Required certifications depend on the services handled and the jurisdiction’s training standards.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer‑aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information‑security requirements.

Skills

Typing speed

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD systems

Telephone/Radio systems

Mapping software

Job description

Regional 911 Intake Solutions seeks qualified dispatchers to support public safety operations in Hardin, TX. The role involves taking calls, dispatching police and fire units, and coordinating EMS as needed.

Candidates must have a high school diploma or equivalent, strong typing, active listening, and clear communication skills, with the ability to multitask in a high-stress environment.