Emergency Call Taker (24/7 Shifts)

National Public Safety Careers; Irvine (PA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee training

Job summary

National Public Safety Careers invites qualified individuals to join Irvine's 911 call-taker team. You will answer emergency lines, verify incident locations, collect caller information, and document details in dispatch software.

Candidates should have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow fixed procedures. Shifts may include nights and weekends; benefits typically include health insurance and paid leave.

Qualifications

• High school diploma or recognized equivalent. Customer service or call-center experience helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assign lines
• Confirm incident location and caller information
• Use approved questions to identify urgency
• Enter details into dispatch software
• Forward incident info to dispatch
• Assist callers with essential instructions
• Use language-access resources when needed
• Provide pre-arrival instructions within training

Skills

Customer service

Active listening

Typing

Education

High school diploma

Tools

Dispatch software

Call-processing software

Job description

National Public Safety Careers invites qualified individuals to join Irvine's 911 call-taker team. You will answer emergency lines, verify incident locations, collect caller information, and document details in dispatch software.

Candidates should have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow fixed procedures. Shifts may include nights and weekends; benefits typically include health insurance and paid leave.