Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Platteville (WI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Platteville, Wisconsin. You will handle incoming emergency calls, confirm incident locations, collect caller details, and input information into call-processing software to support responding units.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are provided as required, with scheduling that may include nights, weekends,

Qualifications

• Strong listening and comprehension abilities are required.
• Accurate typing with attention to detail is essential.
• Clear verbal communication to relay information accurately.
• Ability to follow structured procedures and scripts.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Identify nature and urgency using approved questions.
• Enter details into call‑processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Help distressed callers focus on essential questions and instructions.
• Provide authorized pre‑arrival instructions within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Platteville, Wisconsin. You will handle incoming emergency calls, confirm incident locations, collect caller details, and input information into call-processing software to support responding units.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are provided as required, with scheduling that may include nights, weekends,