911 Call Taker — 24/7 Emergency Communications

Public Safety Dispatch Network; Pittsfield (VT); On-site; USD 42,000 - 65,000; Full time

Job summary

Pittsfield, VT-based 911 Call Taker opportunities are available. Call takers are often first to speak with someone reporting an emergency, asking focused questions, confirming location, and documenting information for responders.

Roles may be split between call taking and radio dispatch, depending on the center, with training for both functions. Applicants should anticipate rotating shifts and be prepared for 24/7 coverage in many centers.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed

Education

High School Diploma

Job description

Pittsfield, VT-based 911 Call Taker opportunities are available. Call takers are often first to speak with someone reporting an emergency, asking focused questions, confirming location, and documenting information for responders.

Roles may be split between call taking and radio dispatch, depending on the center, with training for both functions. Applicants should anticipate rotating shifts and be prepared for 24/7 coverage in many centers.