Emergency Call Taker — 24/7 Public Safety Ops

Public Safety Dispatch Network; West Salem (WI); On-site; USD 36,000 - 56,000; Full time

Job summary

Public Safety Dispatch Network in West Salem, WI is seeking 911 Call Takers to listen carefully, ask focused questions, confirm locations, and document details for responders. You will work in a 24/7 environment, potentially rotating shifts, nights, weekends and holidays, with training and certification required.

A high school diploma or equivalent and strong typing, listening and verbal communication skills are expected.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in West Salem, WI is seeking 911 Call Takers to listen carefully, ask focused questions, confirm locations, and document details for responders. You will work in a 24/7 environment, potentially rotating shifts, nights, weekends and holidays, with training and certification required.

A high school diploma or equivalent and strong typing, listening and verbal communication skills are expected.