Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Mineral Wells (WV); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers is seeking a 911 Call Taker in Mineral Wells, WV. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems. Training and certification will cover pre-arrival instructions and accessibility resources.

Successful candidates typically have a high school diploma or GED, with customer service experience helpful. The job may require rotating shifts and adherence to agency procedures and background checks.

Formación

• High school diploma or equivalent required.
• Customer service or call center experience helpful but not always required.
• Strong listening and clear verbal communication skills.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions within training.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Active listening

Typing

Verbal communication

Following procedures

Educación

High school diploma or GED

Descripción del empleo

National Public Safety Careers is seeking a 911 Call Taker in Mineral Wells, WV. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems. Training and certification will cover pre-arrival instructions and accessibility resources.

Successful candidates typically have a high school diploma or GED, with customer service experience helpful. The job may require rotating shifts and adherence to agency procedures and background checks.