Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; Frankfort Township (SD); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers lists 911 Call Taker opportunities in Frankfort, South Dakota. Call Takers are often the first to speak with someone reporting an emergency and must gather essential details to coordinate the response.

The role may involve rotating shifts around the clock, including nights and weekends, with training and certifications required. Applicants typically need a high school diploma and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support or dispatch experience helpful, some vacancies accept without dispatch experience.
• Strong listening, accurate typing, and clear verbal communication; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers lists 911 Call Taker opportunities in Frankfort, South Dakota. Call Takers are often the first to speak with someone reporting an emergency and must gather essential details to coordinate the response.

The role may involve rotating shifts around the clock, including nights and weekends, with training and certifications required. Applicants typically need a high school diploma and strong listening, typing, and communication skills.