Emergency Call Taker — 24/7 Public Safety Impact (Yankton)

National Public Safety Careers; Gayville Township (SD); Presencial; USD 42 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Yankton, SD. You will handle emergency and non-emergency calls, verify locations and contact details, and document information in dispatch software as part of a coordinated public-safety response.

Ideal candidates bring a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Some vacancies may accept applicants without dispatch experience, depending on agency needs and

Qualificações

• High school diploma or recognized equivalent required or preferred.
• Previous customer service, telephone support, or public safety experience may help; some vacancies accept applicants without dispatch experience.
• Strong listening, typing, and clear verbal communication with the ability to follow structured procedures are essential.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conhecimentos

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Yankton, SD. You will handle emergency and non-emergency calls, verify locations and contact details, and document information in dispatch software as part of a coordinated public-safety response.

Ideal candidates bring a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Some vacancies may accept applicants without dispatch experience, depending on agency needs and