24/7 911 Call Taker – Start a Critical Career

National Public Safety Careers; Maryland; On-site; USD 42,000 - 60,000; Full time

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker positions at Aberdeen Proving Ground. The role involves handling emergency and non-emergency lines, verifying locations, and recording incident details with dispatch software.

Successful applicants will have strong listening, typing, and communication skills, plus the ability to follow established procedures. Prior customer service or public safety experience is advantageous.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills.
• Clear verbal communication and following structured procedures.
• Experience in customer service or emergency communications is a plus.

Responsibilities

• Answer incoming emergency calls and non-emergency lines.
• Verify incident location and caller contact information.
• Ask approved questions to determine urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.
• Maintain caller privacy and confidential information.
• Work rotating shifts and comply with staffing needs.

Skills

Listening skills

Typing

Verbal communication

Procedures

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker positions at Aberdeen Proving Ground. The role involves handling emergency and non-emergency lines, verifying locations, and recording incident details with dispatch software.

Successful applicants will have strong listening, typing, and communication skills, plus the ability to follow established procedures. Prior customer service or public safety experience is advantageous.